Insurance Licensing & Customer Support Specialist

Primerica; Brentwood (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Day one health, dental, and vision

401(k) plan with match

Vacation, sick, holiday and volunteer

Job summary

Primerica in Brentwood, TN is seeking a Customer Service Representative I for an onsite role. You will handle inquiries about state insurance licenses and pre-licensing certificates, ensuring accurate information and clear documentation.

The position operates Monday–Friday, 8:00 am–4:30 pm CST, with benefits starting day one. The ideal candidate has 1 year of call center experience, a high school diploma or GED, bilingual English/Spanish is a plus, and solid PC skills including Microsoft Word.

Qualifications

• Minimum 1 year Call Center experience required.
• Minimum High School Diploma or GED required.
• Bi-lingual (English/Spanish) is preferred.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail oriented.

Responsibilities

• Respond to agents’ written and telephone inquiries regarding state insurance licenses and pre-licensing certificates, license and contract status.
• Document all research findings thoroughly and forward corrections to the appropriate party.
• Assist external licensing departments with projects or tasks to support sales goals.

Skills

Call center experience

Bilingual English/Spanish

Excellent verbal and written comms

Detail oriented

Education

High School Diploma or GED

Tools

Microsoft Word

PC skills

Job description

Primerica in Brentwood, TN is seeking a Customer Service Representative I for an onsite role. You will handle inquiries about state insurance licenses and pre-licensing certificates, ensuring accurate information and clear documentation.

The position operates Monday–Friday, 8:00 am–4:30 pm CST, with benefits starting day one. The ideal candidate has 1 year of call center experience, a high school diploma or GED, bilingual English/Spanish is a plus, and solid PC skills including Microsoft Word.