Bilingual CSR: Insurance Licensing & Support (Brentwood)

Primerica; Tennessee; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Day one health, dental, and vision保险

401(k) Plan with competitive employer

Vacation, sick, holiday and volunteer

Life and disability insurance

Flexible Spending Account & Health SAV

Tuition reimbursement

Company-sponsored social and philanthr

Job summary

Primerica in Brentwood, TN is seeking a Customer Service Representative I to respond to agents’ inquiries about state insurance licenses, pre-licensing certificates, and contract status. This onsite role runs Monday–Friday 8am–4:30pm CST.

You’ll document findings, correct issues, and support licensing teams on projects to help our salesforce achieve goals. A positive, professional communicator with basic PC skills will fit well.

Qualifications

• Minimum 1 year Call Center experience required.
• Minimum High School Diploma or GED required.
• Previous insurance or financial services experience is a plus.
• Bi-lingual (English/Spanish) is preferred.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail oriented.
• FLSA status: This position is exempt (not eligible for overtime pay): No

Responsibilities

• Respond to agents’ written and telephone inquiries regarding state insurance licenses.
• Assist with questions regarding pre-licensing certificates, insurance license and contract status.
• Document all research findings thoroughly.
• Forward corrections to the appropriate party for further processing or approval when necessary.
• Assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Skills

Call Center experience

Bilingual English/Spanish

Verbal and written communication

Detail oriented

Excellent PC skills

Professional communication with irate/

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Primerica in Brentwood, TN is seeking a Customer Service Representative I to respond to agents’ inquiries about state insurance licenses, pre-licensing certificates, and contract status. This onsite role runs Monday–Friday 8am–4:30pm CST.

You’ll document findings, correct issues, and support licensing teams on projects to help our salesforce achieve goals. A positive, professional communicator with basic PC skills will fit well.