Customer Service Rep 1

Primerica; Tennessee; Presencial; USD 34 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Day one health, dental, and vision保险

401(k) Plan with competitive employer

Vacation, sick, holiday and volunteer

Life and disability insurance

Flexible Spending Account & Health SAV

Tuition reimbursement

Company-sponsored social and philanthr

Resumo da oferta

Primerica in Brentwood, TN is seeking a Customer Service Representative I to respond to agents’ inquiries about state insurance licenses, pre-licensing certificates, and contract status. This onsite role runs Monday–Friday 8am–4:30pm CST.

You’ll document findings, correct issues, and support licensing teams on projects to help our salesforce achieve goals. A positive, professional communicator with basic PC skills will fit well.

Qualificações

• Minimum 1 year Call Center experience required.
• Minimum High School Diploma or GED required.
• Previous insurance or financial services experience is a plus.
• Bi-lingual (English/Spanish) is preferred.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail oriented.
• FLSA status: This position is exempt (not eligible for overtime pay): No

Responsabilidades

• Respond to agents’ written and telephone inquiries regarding state insurance licenses.
• Assist with questions regarding pre-licensing certificates, insurance license and contract status.
• Document all research findings thoroughly.
• Forward corrections to the appropriate party for further processing or approval when necessary.
• Assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Conhecimentos

Call Center experience

Bilingual English/Spanish

Verbal and written communication

Detail oriented

Excellent PC skills

Professional communication with irate/

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Word

Descrição da oferta de emprego

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

About this Position

The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status. This is an onsite position located in Brentwood, TN. The estimated salary range for this role is: $38k per year. The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Responsibilities & Qualifications

Hours: Monday-Friday 8am-4:30 pm CST

• Minimum 1 year Call Center experience required


• Minimum High School Diploma or GED required


• Previous insurance or financial services experience is a plus


• Bi-lingual (English/Spanish) is preferred


• Excellent PC skills


• Intermediate skills in Microsoft Word


• Excellent verbal and written communication skills


• Ability to communicate professionally with irate customers


• Detail oriented


• FLSA status: This position is exempt (not eligible for overtime pay): No

Our Benefits

• Day one health, dental, and vision insurance


• 401(k) Plan with competitive employer match


• Vacation, sick, holiday and volunteer time off


• Life and disability insurance


• Flexible Spending Account & Health Savings Account


• Professional development Tuition reimbursement


• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years.

Awards and Recognitions

• Newsweek’s America’s Greatest Workplaces


• USA Today’s Top Workplaces USA


• Atlanta Journal-Constitution’s Top Workplaces


• Forbes America’s Best Insurance Companies


• #1 Most Trusted Life Insurance Company by Investor’s Business Daily


• #3 Most Trusted Financial Company by Investor’s Business Daily

Our stock is traded on The New York Stock Exchange under the symbol “PRI.”