Customer Service Rep 1

Primerica; Brentwood (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Day one health, dental, and vision

401(k) plan with match

Vacation, sick, holiday and volunteer

Job summary

Primerica in Brentwood, TN is seeking a Customer Service Representative I for an onsite role. You will handle inquiries about state insurance licenses and pre-licensing certificates, ensuring accurate information and clear documentation.

The position operates Monday–Friday, 8:00 am–4:30 pm CST, with benefits starting day one. The ideal candidate has 1 year of call center experience, a high school diploma or GED, bilingual English/Spanish is a plus, and solid PC skills including Microsoft Word.

Qualifications

• Minimum 1 year Call Center experience required.
• Minimum High School Diploma or GED required.
• Bi-lingual (English/Spanish) is preferred.
• Excellent PC skills.
• Intermediate skills in Microsoft Word.
• Excellent verbal and written communication skills.
• Ability to communicate professionally with irate customers.
• Detail oriented.

Responsibilities

• Respond to agents’ written and telephone inquiries regarding state insurance licenses and pre-licensing certificates, license and contract status.
• Document all research findings thoroughly and forward corrections to the appropriate party.
• Assist external licensing departments with projects or tasks to support sales goals.

Skills

Call center experience

Bilingual English/Spanish

Excellent verbal and written comms

Detail oriented

Education

High School Diploma or GED

Tools

Microsoft Word

PC skills

Job description

Join Our TeamIn 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!About this PositionThe Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status.This is an onsite position located in Brentwood, TN.The estimated salary range for this role is: $38k per year.The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.Responsibilities & QualificationsHours:Monday-Friday 8am-4:30 pm CSTQualifications, Skills, &Abilities:Minimum 1 year Call Center experience requiredMinimum High School Diploma or GED requiredPrevious insurance or financial services experience is a plusBi-lingual (English/Spanish) is preferredExcellent PC skillsIntermediate skills in Microsoft WordExcellent verbal and written communication skillsAbility to communicate professionally with irate customersDetail orientedFLSA status:This position is exempt (not eligible for overtime pay):NoOur Benefits:Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Spending Account & Health Savings AccountProfessional developmentTuition reimbursementCompany-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.