Commission Support Specialist I

Primerica; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Day one health, dental, and vision

401(k) Plan with employer match

Vacation, sick, holiday and volunteer 

Life and disability insurance

Flexible Spending Account & Health Sav

Professional development

Tuition reimbursement

Company-sponsored social and philanthr

Job summary

Primerica is seeking a Customer Service Representative I to support the Field Compensation Department in handling commissions and compensation inquiries from agents. The role emphasizes accuracy, customer focus, and clear communication as you research issues and provide timely solutions.

Ideal candidates bring a high school diploma, strong verbal and written skills, experience in call centers, and the ability to manage high-volume inquiries while upholding quality service.

Qualifications

• High School Diploma or GED required.
• Call center or customer service experience preferred; 1 year is a plus.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to organize and present information clearly in verbal and written formats.
• Strong problem-solving and decision-making skills.
• Ability to manage high-volume call activity while maintaining quality service.
• Remain professional with difficult or irate customers.
• Strong attention to detail and accuracy.
• Proficient PC skills, including intermediate Microsoft Word knowledge.
• Ability to learn and retain knowledge of company products, policies, and procedures.

Responsibilities

• Respond to incoming telephone and written inquiries from agents regarding commissions and compensation matters.
• Research and resolve customer concerns accurately and efficiently.
• Ask probing questions to identify root causes and provide solutions.
• Recognize and elevate priority situations to appropriate parties when necessary.
• Complete corrections and follow-through actions identified during interactions.
• Document research, resolutions, and communications thoroughly and accurately.
• Maintain a professional and courteous demeanor, even in challenging customer situations.
• Consistently meet quality, productivity, and service standards.
• Develop and maintain understanding of company products, policies, and procedures.

Skills

High-volume calls

Customer service

Verbal communication

Written communication

Problem solving

Decision making

Attention to detail

Professionalism

Organizational skills

Microsoft Word proficiency

Product/policy knowledge retention

Education

High School Diploma or GED

Tools

Microsoft Word

Job description

Primerica is seeking a Customer Service Representative I to support the Field Compensation Department in handling commissions and compensation inquiries from agents. The role emphasizes accuracy, customer focus, and clear communication as you research issues and provide timely solutions.

Ideal candidates bring a high school diploma, strong verbal and written skills, experience in call centers, and the ability to manage high-volume inquiries while upholding quality service.