Insurance Front Desk Specialist

pinnbank; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Pinnbank is seeking a friendly, highly organized Receptionist to be the first contact for clients in Lexington, KY. The role focuses on delivering exceptional customer service, managing a busy front desk, and supporting agents with administrative tasks to ensure smooth daily operations.

The ideal candidate will handle high-volume calls, greet visitors warmly, and maintain accurate records using standard office software and the agency management system.

Qualifications

• 1–3 years of experience in receptionist, administrative, or customer service roles.
• High school diploma or GED required.
• Experience in a paperless office environment preferred.
• Willingness to obtain a Property & Casualty license in the future (optional).

Responsibilities

• Greet clients and visitors, directing them to the appropriate team member.
• Answer, screen, and route calls on a multi-line phone system.
• Assist agents with scanning, filing, and data entry.
• Process payments and help clients with basic requests.
• Sort and distribute daily mail, packages, and faxes.
• Maintain a clean reception area and monitor supplies.
• Use the agency management system to look up client records.
• Attend regularly and on-time.
• Perform other duties as assigned by management.
• Communicate professionally with coworkers and clients.

Skills

Front desk

Call management

Administrative support

Customer service

Multi-tasking

Attention to detail

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Agency software

Job description

Pinnbank is seeking a friendly, highly organized Receptionist to be the first contact for clients in Lexington, KY. The role focuses on delivering exceptional customer service, managing a busy front desk, and supporting agents with administrative tasks to ensure smooth daily operations.

The ideal candidate will handle high-volume calls, greet visitors warmly, and maintain accurate records using standard office software and the agency management system.