Insurance Front Desk & Customer Care Specialist

Franknance; La Porte (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Bonus based on performance

Flexible schedule

Licensing paid by agency

Opportunity for advancement

Competitive salary

Job summary

Frank Nance - State Farm Agent is seeking a Receptionist Team Member to deliver friendly, professional service to clients and visitors. You will manage phones, greet guests, schedule appointments, and support a busy insurance office with accurate record-keeping and courteous follow-up.

The ideal candidate is organized, detail-oriented, and eager to learn about insurance products, customer care, and career growth within our agency.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Multitasking

Tools

CRM systems

Microsoft Office

Job description

Frank Nance - State Farm Agent is seeking a Receptionist Team Member to deliver friendly, professional service to clients and visitors. You will manage phones, greet guests, schedule appointments, and support a busy insurance office with accurate record-keeping and courteous follow-up.

The ideal candidate is organized, detail-oriented, and eager to learn about insurance products, customer care, and career growth within our agency.