Insurance Customer Support Specialist for Growth & Impact

Concord Group Insurance; Bedford (NH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Concord Group Insurance seeks a Customer Service Representative to process requests, answer inquiries, and route work under supervision. You will deliver exceptional service to agency partners and policyholders by leveraging deep knowledge of products and systems.

The role emphasizes accurate data entry, research, and timely communication to resolve issues while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• At least 1 year of experience as a Customer Service Representative.
• Ability to read and interpret insurance-related documents.
• Strong written and verbal communication skills with professional demeanor.
• Ability to organize work and manage multiple responsibilities.

Responsibilities

• Process customer requests and answer questions regarding existing business.
• Direct incoming work to the appropriate area under supervision.
• Provide exceptional service to agency partners and policyholders.
• Develop and maintain knowledge of products, systems and services.
• Handle an average of inbound calls and document customer requests.
• Research problems, collect pertinent information, and resolve inquiries.

Skills

Customer service

Communication

Problem solving

Multitasking

Data entry

Education

High school diploma

Associate’s degree preferred

Job description

Concord Group Insurance seeks a Customer Service Representative to process requests, answer inquiries, and route work under supervision. You will deliver exceptional service to agency partners and policyholders by leveraging deep knowledge of products and systems.

The role emphasizes accurate data entry, research, and timely communication to resolve issues while maintaining confidentiality and professionalism.