Insurance Customer Service Representative

HERMAN BURROUGHS INSURANCE- ALLSTATE; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job Stability in a growing industry

Job summary

HERMAN BURROUGHS INSURANCE-ALLSTATE is looking for a Customer Service Representative in Houston, Texas. The role involves providing excellent customer service, responding to inquiries, and assisting with insurance products.

Ideal candidates should have strong organizational skills and be detail-oriented. Responsibilities include answering questions, assisting clients with quotes and policy updates, and maintaining accurate records. Experience with Microsoft Office is preferred.

Qualifications

• Knowledge of insurance products is essential.
• A high school diploma/GED is required.
• Excellent customer service skills are mandatory.
• Strong time management skills are necessary.
• Familiarity with Microsoft Office and software applications is needed.

Responsibilities

• Answer customer questions via phone, email, and in-person.
• Assist clients with new quotes and policy updates.
• Schedule appointments and maintain a calendar.
• Maintain detailed records of client interactions.
• Collaborate with colleagues for comprehensive customer service.

Skills

Customer service skills

Time management

Knowledge of insurance products

Microsoft Office proficiency

Education

High school diploma/GED

Bachelor’s degree preferred

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Benefits/Perks
• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactionsReview audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service

Qualifications

• Knowledge of insurance products
• High school diploma/GED required, Bachelor’s degree preferred
• Excellent customer service skills
• Highly organized with strong time management skills
• Familiarity with Microsoft Office and other software applications