Insurance Customer Support Specialist

One80 Intermediaries; Richmond Heights (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Tuition assistance

Disability insurance

Paid maternity leave

Job summary

An insurance brokerage is seeking a Customer Service Representative in Richmond Heights, Ohio. This entry-level role requires handling customer inquiries with professionalism and providing detailed information on insurance policies. The ideal candidate will have at least 2 years of experience in a customer service environment and proficiency in Microsoft Word and Excel. Benefits include medical and vision insurance, a 401(k) plan, and tuition assistance. Join our team and make a difference in our customers' insurance experience.

Qualifications

• Minimum of 2 years of customer service experience in a high-volume call center.
• Proficiency in Microsoft Word and Excel is essential.
• Strong attention to detail and ability to follow procedures precisely.

Responsibilities

• Handle incoming customer calls with professionalism and efficiency.
• Assist customers with policy details, claims inquiries, and billing or premium-related questions.
• Provide information on insurance products and manage account cancellations.

Skills

Strong communication skills

Attention to detail

Problem solving

Empathy

Patience

Education

High school diploma required; Associate Degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

An insurance brokerage is seeking a Customer Service Representative in Richmond Heights, Ohio. This entry-level role requires handling customer inquiries with professionalism and providing detailed information on insurance policies. The ideal candidate will have at least 2 years of experience in a customer service environment and proficiency in Microsoft Word and Excel. Benefits include medical and vision insurance, a 401(k) plan, and tuition assistance. Join our team and make a difference in our customers' insurance experience.