Customer Service Representative

Sumzeroenergysystems; Holliston (MA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Paid vacation, holidays, and sick days

Health insurance

Simple IRA retirement contributions

Supportive team culture

Mentorship from leadership

Job summary

A local service company in Massachusetts is seeking a Customer Service Representative for a full-time, on-site role. Responsibilities include answering calls, scheduling appointments, and entering customer data with accuracy. The ideal candidate will bring strong communication skills, multitasking abilities, and a genuine desire to assist customers. This position offers a starting pay of $25+/hr, paid vacation, and health insurance within a supportive team culture that values your contributions.

Qualifications

• Genuine desire to help others and make their lives easier.
• Previous experience in customer service or dispatch is a plus.

Responsibilities

• Answer incoming calls and schedule service or sales appointments.
• Accurately enter customer data, job notes, and scheduling preferences.
• Follow up with customers to confirm appointments or next steps.

Skills

Strong phone communication

Typing skills

Multitasking abilities

Organization skills

Team-first attitude

Job description

Hours: Full Time

On-Site Position

Start Date: As soon as you’re ready

• Answer incoming calls and schedule service or sales appointments
• Ask the right questions, listen with care, and guide the customer
• Accurately enter customer data, job notes, and scheduling preferences
• Follow up with customers to confirm appointments or next steps
• Coordinate with techs and department heads to resolve issues fast
• Be a calm, professional voice — no matter how the day is going

What You'll Get

• $25+/hr starting pay, depending on experience
• Paid vacation, holidays, and sick days
• Health insurance and Simple IRA retirement contributions
• A supportive team culture that rewards follow-through and excellence
• Leadership that listens and mentors

“I never felt like just another cog. Here, they actually listen and help you grow.” — Caitlin S., CSR since 2022

What You Bring

• A genuine desire to help others and make their lives easier
• Strong phone communication and typing skills
• Ability to multitask and stay organized in a fast-paced environment
• A team-first attitude — you don't pass the buck
• Previous experience in customer service or dispatch is a plus

We review every application personally. You’ll hear back from us within 3 business days.

Questions? Email us directly at [e-mail]