Insurance Customer Service Specialist - Growth & Weekdays

Allstate---Espejo-Agency,-LLC; Berkeley Heights (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Bonus Opportunities

Work-Life Balance

401k Plan

Professional Development

Mentorship

Professional Work Environment

Paid Sick Leave

Personal Workspace

Job summary

Espejo Agency, LLC is seeking an Insurance Customer Service Representative to deliver exceptional customer experiences while handling policy changes, billing inquiries, and coverage reviews. Enjoy a Monday–Friday schedule with no evenings or weekends, plus mentorship and development opportunities.

The role offers first-year earnings of $40,000 to $60,000, with PTO, retirement plan, 401k, and a professional workspace provided.

Qualifications

• Property and Casualty insurance license required.
• Bilingual Spanish is a plus.
• Strong communication and interpersonal skills.
• Problem-solving ability and attention to detail.
• Sense of urgency and accountability.
• Team-oriented with relationship-building skills.
• Commitment to delivering outstanding customer service.

Responsibilities

• Provide exceptional service to new and existing clients.
• Process policy changes and handle billing inquiries.
• Conduct customer policy reviews.
• Identify cross-sell and upsell opportunities.
• Handle inbound and outbound calls professionally.
• Welcome and assist customers in the office.

Skills

Communication skills

Interpersonal skills

Problem-solving

Sense of urgency

Team-oriented

Job description

Espejo Agency, LLC is seeking an Insurance Customer Service Representative to deliver exceptional customer experiences while handling policy changes, billing inquiries, and coverage reviews. Enjoy a Monday–Friday schedule with no evenings or weekends, plus mentorship and development opportunities.

The role offers first-year earnings of $40,000 to $60,000, with PTO, retirement plan, 401k, and a professional workspace provided.