Insurance Customer Service Pro – Mon-Fri, PTO & 401k

Allstate---Espejo-Agency,-LLC; Johnston (RI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Hands on Training

Mon-Fri Schedule

Retirement Plan

Bonus Opportunities

Work-Life Balance

401k Plan

Professional Development

Mentorship

Professional Work Environment

Paid Sick Leave

Personal Workspace

Job summary

Espejo Agency, LLC is seeking an Insurance Customer Service Representative to deliver exceptional service to new and existing clients, handle policy changes, billing questions, and coverage reviews.

This Monday–Friday role offers mentorship and development opportunities in a collaborative agency where performance is recognized. A Property and Casualty license is required, and bilingual Spanish is a plus.

Qualifications

• Active Property and Casualty insurance license is required.
• Bilingual Spanish is a plus.
• Strong communication and interpersonal skills are essential.
• Problem-solving ability and attention to detail are important.
• Team-oriented with relationship-building skills and commitment to outstanding service.

Responsibilities

• Provide exceptional service to new and existing clients.
• Process policy changes and handle billing inquiries.
• Conduct customer policy reviews.
• Identify cross-sell and upsell opportunities.
• Handle inbound and outbound calls professionally; welcome and assist customers in the office.

Skills

Strong communication

Interpersonal skills

Problem solving

Attention to detail

Sense of urgency

Team oriented

Customer service

Education

Property and Casualty license

Job description

Espejo Agency, LLC is seeking an Insurance Customer Service Representative to deliver exceptional service to new and existing clients, handle policy changes, billing questions, and coverage reviews.

This Monday–Friday role offers mentorship and development opportunities in a collaborative agency where performance is recognized. A Property and Casualty license is required, and bilingual Spanish is a plus.