Insurance Customer Service Representative (P&C Licensed)

gobravvo; Amarillo (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Commission potential

Supportive team environment

Job summary

gobravvo in Amarillo, TX is seeking an Insurance Customer Service Representative (P&C Licensed) to deliver exceptional client support and build lasting relationships. This full-time role leverages your active P&C license to assist clients, educate them on coverage options, and provide outstanding service experiences.

You will work in a supportive office environment, engaging daily with clients to address insurance needs and ensure a positive experience.

Qualifications

• Active Property & Casualty license required.
• Life and Health licenses required.
• Strong communication and interpersonal skills.
• Ability to work in a team and handle multiple client inquiries.
• Detail-oriented with proactive problem-solving.
• Willingness to participate in ongoing licensing and training.

Responsibilities

• Establish and maintain client relationships and conduct timely follow-ups.
• Process policy changes, billing inquiries, and eligibility checks.
• Educate clients on coverage options through a review process.
• Collaborate with team to deliver prompt, accurate service.
• Provide activity reports to the agent and stay updated on product changes.
• Identify cross-selling and referral opportunities.

Skills

Customer service

Interpersonal communication

Team collaboration

Problem solving

Organization

Education

Property & Casualty license

Life & Health license

Tools

Insurance software

Computer literacy

Job description

Insurance Customer Service Representative (P&C Licensed) – Full-Time – Amarillo, TX

Position Overview

Join a dynamic team as an Insurance Customer Service Representative (P&C Licensed), where you will play a vital role in delivering exceptional client support and building strong customer relationships. As an integral member of a successful insurance agency, you will leverage your active Property and Casualty license to assist clients, educate them on coverage options, and provide outstanding service experiences. This full-time position offers the opportunity to grow professionally within an established agency and make a meaningful impact through value-driven conversations and attentive client care.

Working as an Insurance Customer Service Representative (P&C Licensed) in Amarillo, TX, you will have the chance to further your career in a supportive office environment, engaging daily with clients to address their insurance needs and ensuring a consistently positive experience. The agency values team members who are energetic, motivated, and committed to excellence in customer satisfaction. If you are enthusiastic about helping others and ready to contribute to business growth, this role is designed for you.

Insurance Customer Service Representative (P&C Licensed) - Summary

• Serve as the primary point of contact for clients’ insurance-related inquiries and service needs in Amarillo, TX
• Utilize your active Property and Casualty license to address and resolve client requests
• Foster long-term customer relationships and promote agency growth through needs-based conversations
• Collaborate with a high-performing team in a professional, inclusive workplace

Duties & Responsibilities

• Establish and maintain customer relationships, conducting timely follow-ups as needed
• Deliver prompt, accurate, and friendly customer service, including policy changes, billing clarification, claim submissions, and eligibility inquiries
• Educate clients about insurance coverage options through a client-focused review process
• Demonstrate a strong work ethic and commitment to agency success every day
• Provide timely and thorough activity reports to the agent and remain current on product changes and technical developments
• Support the agency in achieving growth goals by identifying opportunities for cross-selling and referrals
• Work collaboratively within the team to ensure outstanding service and operational efficiency

Salary & Benefits

• Competitive base salary with opportunity for commission
• Valuable hands-on experience in the insurance industry
• Potential for career growth and advancement within the agency
• Supportive and professional work environment in Amarillo, TX

Qualifications & Requirements

• Active Property & Casualty license (required)
• Life and Health insurance license (required)
• Strong interpersonal and communication skills (written, verbal, and listening)
• People-oriented with excellent organizational abilities
• Self-motivated, detail-oriented, and proactive in problem-solving
• Ability to work accurately and efficiently in a team environment
• Comfortable learning and utilizing computer functions relevant to insurance operations
• Commitment to ongoing professional development and continuing education

Ideal Candidate Snapshot

• Energetic and enthusiastic about helping clients with their insurance needs
• Demonstrates initiative, reliability, and a positive attitude
• Thrives in a fast-paced, customer-focused workplace
• Takes pride in providing timely, accurate service and achieving team goals
• Has a genuine interest in growing within the insurance field

Other Relevant Information

• This position is with an independent contractor agent, not with State Farm Insurance Companies
• Employees must successfully complete applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees
• Employees of State Farm agents are not employees of State Farm
• We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels