Licensed Insurance Customer Service Representative (P&C)

gobravvo; Austin (TX); Sur place; USD 24 000 - 31 000; Plein temps

Avantages offerts par ce poste

Dental insurance

Life insurance

Disability insurance

Commission & bonus plan

Résumé du poste

gobravvo in Austin, TX, is seeking a Licensed Insurance Customer Service Representative (P&C) for a full-time, in-office role. The position focuses on delivering exceptional customer service, policy support, and building client relationships in a dynamic agency environment.

The ideal candidate holds active P&C and Life & Health licenses, is bilingual (English/Spanish preferred), and possesses strong communication and multitasking skills to manage inquiries, policy changes, claims, and billing.

Qualifications

• Active Property & Casualty license required.
• Active Life and Health license required.
• Bilingual English/Spanish preferred.
• Excellent interpersonal, written, and verbal communication skills.
• Organizational and multitasking abilities.

Responsabilités

• Establish and maintain customer relationships.
• Respond promptly to client inquiries regarding insurance products, coverage, policy changes, claims, and billing.
• Educate clients about insurance options using a needs-based review process.
• Maintain a strong work ethic and commitment to daily success.
• Provide timely and thorough activity reports to management.
• Stay current on product changes, licensing, technical developments, and continuing education.
• Collaborate with team members to ensure customer satisfaction.

Connaissances

P&C license

Life & Health license

Bilingual English/Spanish

Customer service

Communication

Description du poste

Licensed Insurance Customer Service Representative (P&C) - Full-time - Austin, TX

We are seeking a Licensed Insurance Customer Service Representative (P&C) to join a dynamic insurance agency team in Austin, TX. If you are passionate about providing exceptional customer service and possess active Property and Casualty, as well as Life and Health insurance licenses, this role offers a fantastic opportunity to advance your career within the insurance sector. This in-office, full-time position is ideal for individuals who thrive in a team-oriented environment, excel at building lasting client relationships, and are committed to delivering value-based insurance solutions. Working in Austin, TX, provides an energetic setting known for its vibrant business community and diverse customer base, making this an excellent place to grow your insurance career.

As a Licensed Insurance Customer Service Representative (P&C), your primary focus will be to deliver remarkable customer experiences and assist clients with their insurance needs. You will handle inquiries related to policy options, coverage changes, claims, billing clarifications, and more. Your expertise will help customers make informed decisions about their insurance coverage, ensuring they feel supported and valued at every step. The role requires a proactive approach to problem-solving, attention to detail, and a commitment to organizational excellence.

The ideal candidate for this Licensed Insurance Customer Service Representative (P&C) position is an energetic, driven professional who can balance multiple tasks while maintaining a friendly and professional demeanor. You will work closely with other team members to ensure that customer needs are met promptly and thoroughly. As part of your daily responsibilities, you will establish and nurture client relationships, provide timely responses to inquiries, and utilize a customer-focused review process to educate clients about their insurance options. In addition, you will be responsible for keeping accurate records and providing thorough reports to the agency management team.

This role offers a competitive hourly wage, commission opportunities, and a comprehensive benefits package that includes dental, life, and disability insurance. You will also gain valuable experience and have access to professional development and growth opportunities within the office. The agency values teamwork, self-motivation, and a strong work ethic, providing a supportive environment for career advancement.

Licensed Insurance Customer Service Representative (P&C) - Summary

• Full-time, in-office position in Austin, TX for a licensed insurance professional
• Focus on delivering exceptional customer service and policy support
• Opportunity to work in a dynamic and supportive agency environment

Duties & Responsibilities

• Establish and maintain customer relationships
• Respond promptly to client inquiries regarding insurance products, coverage, policy changes, claims, and billing
• Educate clients about insurance options using a needs-based review process
• Maintain a strong work ethic and commitment to daily success
• Provide timely and thorough activity reports to management
• Stay current on product changes, licensing, technical developments, and continuing education
• Collaborate with team members to ensure customer satisfaction

Salary & Benefits

• Competitive hourly wage ($17.50 - $22.50 per hour, depending on experience)
• Commission and bonus plan available
• Comprehensive benefits package including dental, life, and disability insurance
• Opportunities for advancement and growth within the agency
• Valuable experience in the insurance industry

Qualifications & Requirements

• Active Property and Casualty (P&C) insurance license required
• Active Life and Health insurance license required
• Bilingual English/Spanish preferred
• Excellent interpersonal, written, and verbal communication skills
• Organizational and multitasking abilities
• Detail oriented and self-motivated
• Proactive with strong problem-solving skills
• Dedication to delivering high-quality customer service
• Ability to work effectively in a team setting
• Willingness to learn and use computer functions proficiently

Ideal Candidate Snapshot

• Licensed, energetic, and highly motivated insurance professional
• Demonstrates a positive, customer-focused attitude
• Thrives in a fast-paced, team-oriented environment
• Values accuracy, timeliness, and attention to detail
• Committed to personal and professional growth

Other Relevant Information

• This position is with an independent contractor agent, not with State Farm Insurance Companies
• Employees must complete all applicable licensing requirements and training programs
• State Farm agents are independent contractors who hire their own employees
• Employees of agents are not employees of State Farm
• The agency is committed to providing equal opportunity employment in compliance with applicable laws