Licensed Insurance Customer Service Representative (P&C, Life & Health)

gobravvo; Collierville (TN); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive salary plus commission

Ongoing training

Career growth opportunities

Supportive work environment

Job summary

State Farm Independent Contractor Agent in Collierville, TN is seeking a Licensed Insurance Customer Service Representative (P&C, Life & Health) to deliver superior service to insurance clients in-office.

The role requires active P&C and Life & Health licenses, strong communication, and the ability to explain options, resolve inquiries, and assist with billing, policies, and claims, while supporting the agency's goals.

Qualifications

• Active Property & Casualty license is required
• Active Life & Health license is required
• Excellent interpersonal, written, and verbal communication skills
• Strong organizational skills and attention to detail
• Self-motivated with a proactive approach to problem solving

Responsibilities

• Establish and maintain strong relationships with customers, providing prompt and friendly service
• Respond to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing
• Educate clients on insurance solutions using a needs-based review process
• Document all customer interactions and follow up as necessary
• Demonstrate a strong work ethic and a commitment to daily success
• Stay current with product changes, licensing requirements, and industry developments through ongoing education
• Deliver timely and thorough activity reports to the agent

Skills

Customer service

Communication skills

Team collaboration

Multitasking

Job description

Licensed Insurance Customer Service Representative (P&C, Life & Health)

We are seeking a Licensed Insurance Customer Service Representative (P&C, Life & Health) to become an integral part of a dedicated insurance team. In this in-office, full-time role, you will play a pivotal part in delivering superior service and supporting customers with their insurance needs. As a Licensed Insurance Customer Service Representative (P&C, Life & Health), you will leverage your active Property and Casualty, as well as Life and Health insurance licenses, to provide accurate information, resolve issues, and build positive relationships with clients. This opportunity offers valuable experience for insurance professionals interested in career development and growth with a reputable agency.

The Licensed Insurance Customer Service Representative (P&C, Life & Health) is responsible for ensuring every customer receives the highest level of service and support. You will engage in value-based conversations to help clients understand their insurance options and make informed decisions. Working collaboratively with the team, you will demonstrate a strong commitment to professionalism, accuracy, and customer satisfaction. Your ability to respond promptly to inquiries, clarify billing and policy details, and resolve claims efficiently will contribute to the overall success of the agency and ensure customer loyalty.

As a Licensed Insurance Customer Service Representative (P&C, Life & Health), you will be part of an environment that encourages continuous learning, professional development, and advancement opportunities. If you are an energetic professional driven by a passion for helping others, this is your chance to develop your career in a dynamic and supportive setting.

Located in Collierville, TN, this position provides the benefits of working in a vibrant and growing community. The agency fosters a collaborative work culture where each team member's contributions are valued, and ongoing training is provided to keep you current with changes in the insurance industry.

Licensed Insurance Customer Service Representative (P&C, Life & Health) - Summary

• Provide outstanding customer service and support to insurance clients


• Utilize active Property & Casualty and Life & Health licenses to address customer needs


• Engage in value-based conversations to educate clients on insurance products


• Maintain professionalism and accuracy in all customer interactions


• Collaborate with team members to achieve agency goals

Duties & Responsibilities

• Establish and maintain strong relationships with customers, providing prompt and friendly service


• Respond to inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing


• Educate clients on insurance solutions using a needs-based review process


• Document all customer interactions and follow up as necessary


• Demonstrate a strong work ethic and a commitment to daily success


• Stay current with product changes, licensing requirements, and industry developments through ongoing education


• Deliver timely and thorough activity reports to the agent

Salary & Benefits

• Competitive salary plus commission structure


• Opportunities for valuable industry experience


• Potential for advancement and career growth within the agency


• Supportive work environment with ongoing training and development

Qualifications & Requirements

• Active Property & Casualty insurance license (required)


• Active Life & Health insurance license (required)


• Excellent interpersonal, written, and verbal communication skills


• Strong organizational skills and attention to detail


• Self-motivated with a proactive approach to problem solving


• Ability to work collaboratively in a team environment


• Able to manage multiple tasks and priorities simultaneously


• Proficiency in learning and using computer functions


• Pride in delivering accurate and timely work

Ideal Candidate Snapshot

• Licensed and experienced in Property & Casualty and Life & Health insurance


• Passionate about providing exceptional customer service


• People-oriented with strong communication and relationship-building abilities


• Organized, detail-oriented, and able to multitask effectively


• Driven to contribute to agency success and open to continuous learning

Other Relevant Information

• This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.


• Employees of State Farm agents must complete applicable licensing requirements and training programs.


• State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm.


• We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.