Insurance Customer Service Representative

Sitel Corp.; South Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in South Carolina. This role offers the flexibility of remote work and the opportunity to support a leading insurance provider without cold calling. With comprehensive benefits and competitive compensation, this position is perfect for individuals who are passionate about delivering exceptional customer service. Enjoy paid training and the chance to grow in a supportive environment that values reliability and critical thinking. If you're ready to make a difference, this opportunity is for you!

Benefits

401(k) matching

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Bonuses

Opportunities for career growth

Qualifications

• At least 18 years old and reside in South Carolina.
• 6 months of relevant work experience in customer service.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Work in an inbound call center environment from home.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Education

High School Diploma or GED

Job description

Join our dynamic team at Foundever in South Carolina, where every interaction is an opportunity to make a difference!

Location: South Carolina (Remote)

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we support over 800 leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and deliver seamless customer experiences in key moments.

Job Overview

As a Customer Service Representative at Foundever, you will support one of the largest insurance providers in the U.S. — no cold calling required! This role operates in an inbound call center environment from your home. We provide paid training to prepare you for this new career.

Please ensure you have a distraction-free, quiet workspace during training and work hours.

Why You Should Join Us

• Competitive Compensation: $16/hour, with paid training at $15/hour
• Flexible Remote Work: Enjoy the flexibility of working remotely, with weekend shifts as needed
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, bonuses, and opportunities for career growth

What We’re Looking For

• Reside in South Carolina
• At least 18 years old
• High school diploma or GED
• 6 months of relevant work experience
• Open availability during operating hours
• Professional customer service skills
• If residing within 75 miles of our onsite locations, an onsite role will be offered

Key Skills

• Customer Service Aptitude: Ability to deliver exceptional service
• Reliability: Dependable and responsible
• Critical Thinking: Ability to assess situations and develop empathetic solutions
• Service-Oriented: Driven to serve others with compassion
• Organizational Skills: Strong organizational abilities
• System Navigation: Ability to navigate system tools to find answers and information

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment
• Internet Requirements: Hardwired high-speed internet only; no wireless/5G internet
• Work Environment: Quiet, distraction-free space required; webcam video will be needed during training and work; cannot be a primary caregiver during hours of operation
• Device Requirements: Use your own computer or tablet (excluding Kindle Fire) for initial training; equipment will be shipped later. Cell phones are not permitted during training

Military Partners

We support military families through partnerships with Military One Source and other veteran organizations, valuing the skills and experiences veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to equal opportunity employment, selecting and rewarding the best candidates regardless of race, age, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or other protected categories. Discrimination in any form is strictly prohibited.

Interested in Joining Our Team?