Remote Insurance Customer Service Representative (Unlicensed)

Mass Markets; South Carolina; Remote; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company that values your contributions and offers a supportive environment for growth. As a customer service agent, you will engage with customers to provide exceptional service, helping them navigate their coverage options and find solutions tailored to their needs. With comprehensive training and numerous advancement opportunities, this role is perfect for motivated individuals eager to build a rewarding career in a dynamic environment. Enjoy a competitive compensation package that includes health benefits, paid time off, and exciting incentives. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is for you!

Benefits

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent communication and organizational skills required.
• Customer service experience preferred but not required.

Responsibilities

• Interact with customers to resolve issues and sell products.
• Document customer orders accurately in systems.
• Attend training and meetings to stay updated on processes.

Skills

Customer Service Orientation

Conflict Resolution

Problem-Solving

Communication Skills

Multi-tasking

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring customer services agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and selecting the right products and services, and help find the best solutions to meet their personal financial needs.

Mass Markets, an MCI Company, is growing rapidly. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

1. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
2. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
3. Listen to customers, understand their needs, and resolve customer issues.
4. Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
5. Utilize systems and technology to complete account management tasks.
6. Accurately document and process customer orders in appropriate systems.
7. Follow all required scripts, policies, and procedures.
8. Comply with requirements surrounding confidential information and personal information.
9. Escalate customer issues to the appropriate staff and managerial for resolution as needed.
10. Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
11. Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

1. Must be 18 years of age or older.
2. High school diploma or equivalent.
3. Excellent organizational, written, and oral communication skills.
4. The ability to type swiftly and accurately (20+ words a minute).
5. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
6. Basic understanding of Windows operating system.
7. Highly reliable with the ability to maintain regular attendance and punctuality.
8. The ability to evaluate, troubleshoot, and follow-up on customer issues.
9. An aptitude for conflict resolution, problem-solving, and negotiation.
10. Must be customer service oriented (empathetic, responsive, patient, and conscientious).
11. Ability to multi-task, stay focused, and self-manage.
12. Strong team orientation and customer focus.
13. The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
14. Excellent interpersonal skills and the ability to build relationships with your team and customers.

Preferred (Not Required)

1. One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
2. State or Federal work experience.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

1. Paid Time Off: Earn PTO and paid holidays to take the time you need.
2. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
3. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
4. Retirement Savings: Secure your future with retirement savings programs, where available.
5. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
6. Life Insurance: Access life insurance options to safeguard your loved ones.
7. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
8. Paid Training: Learn new skills while earning a paycheck.
9. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
10. Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

1. Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

1. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
2. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.