Insurance Customer Service Representative

Sitel Corp.; Missouri; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative, where every interaction makes a difference! This role offers competitive compensation and flexible remote work options, allowing you to thrive in a supportive environment. You'll receive paid training and comprehensive benefits, including health and retirement plans. If you have a passion for helping others and possess strong organizational and critical thinking skills, this is the perfect opportunity to advance your career in the customer experience industry. Embrace the chance to work with a global leader and make a meaningful impact!

Benefits

401(k) matching

Health insurance

Dental insurance

Vision insurance

Disability insurance

Paid time off

Bonuses

Career advancement opportunities

Qualifications

• Minimum of 6 months relevant work experience required.
• Must have a high school diploma or GED.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Deliver exceptional customer service in an inbound call center.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Education

High School Diploma or GED

Job description

Insurance Customer Service Representative

Join our dynamic team at Foundever in Missouri, where every interaction is an opportunity to make a difference!

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates worldwide, we support over 800 leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to meet our clients' operational needs and deliver seamless customer experiences in critical moments.

Job Overview

As a Customer Service Representative at Foundever, you'll support one of the largest insurance providers in the U.S., with no cold calling involved! This role is based in an inbound call center environment from your home. Paid training will prepare you for this new career path.

Note: A distraction-free, quiet workspace is essential during training and work hours.

Why You Should Join Us

• Competitive Compensation: $16/hour, with paid training at $15/hour
• Flexible Remote Work: Enjoy the benefits of working remotely, with weekend shifts as needed
• Comprehensive Benefits: Including 401(k) matching, health, dental, vision insurance, disability insurance, paid time off, bonuses, and career advancement opportunities

What We’re Looking For

• Must reside in Missouri
• Must be at least 18 years old
• High school diploma or GED required
• Minimum of 6 months relevant work experience
• Open availability during operating hours
• Professional customer service skills
• If residing within 75 miles of on-site locations, onsite roles may be available

Key Skills

• Customer Service Aptitude: Ability to deliver exceptional service
• Reliability: Dependability and responsibility
• Critical Thinking: Assessing situations and developing empathetic solutions
• Service-Oriented: Drive to serve others compassionately
• Organizational Skills: Strong organizational abilities
• System Navigation: Ability to use system tools to find answers and information

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment
• Internet Requirements: Hardwired high-speed internet only; wireless/5G not permitted
• Work Environment: Quiet, distraction-free space; webcam required during training and work; cannot be a primary caregiver during hours
• Device Requirements: Own computer or tablet needed for initial training; cell phones not allowed during training

Military Partners

We support military families through partnerships with Military One Source and other veteran organizations, valuing the skills veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is committed to equal opportunity employment, selecting and rewarding the best candidates regardless of race, age, gender, or other protected statuses. Discrimination of any kind is strictly prohibited.

Interested in Joining Us?

Watch this video to see the job in action

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