Remote Insurance Customer Service Representative (Unlicensed)

MCI; Orlando (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Insurance Customer Service Representative to join their dynamic team. This role focuses on delivering exceptional customer service, assisting clients with understanding their coverage options, and recommending suitable products. With a commitment to employee development, the company offers comprehensive training and opportunities for career advancement. Enjoy the flexibility of working from home while contributing to a supportive and engaging work environment. If you're passionate about helping others and thrive in a fast-paced setting, this position is perfect for you.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision, Life Insurance

Retirement

Flexible Schedules

Company Laptop

Daily Contests & Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18+ years old and have a high school diploma.
• Excellent communication, organizational, and problem-solving skills required.

Responsibilities

• Handle inbound/outbound customer contacts professionally.
• Use knowledge base to answer questions and sell products.
• Research and coordinate with departments to resolve issues.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

Customer service orientation

Typing speed 20+ WPM

Ability to multitask

Education

High school diploma or equivalent

Tools

MS Office

Windows

Job description

Remote Insurance Customer Service Representative (Unlicensed)

Join to apply for the Remote Insurance Customer Service Representative (Unlicensed) role at MCI

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Join to apply for the Remote Insurance Customer Service Representative (Unlicensed) role at MCI

Benefits & Perks

• Work-From-Home
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, Life Insurance
• Retirement
• Flexible Schedules
• Company Laptop
• Daily Contests & Prizes
• Casual Dress Code
• Regular Raises

Job Details

• Type: Full-Time
• Pay: Hourly + Bonus

Position Overview

MCI is a leading BPO company providing tailored solutions to clients. We seek positive, customer-focused agents to deliver excellent service, assist with understanding coverages, and recommend suitable products. This role offers industry-leading training and advancement opportunities.

Responsibilities

• Handle inbound/outbound customer contacts professionally
• Use knowledge base to answer questions and sell products
• Understand customer needs and resolve issues
• Research and coordinate with departments to resolve issues
• Use systems to manage accounts and document orders accurately
• Follow scripts, policies, and ensure confidentiality
• Escalate issues as needed
• Attend training and meetings to stay updated
• Maintain attendance and schedule adherence

Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication and organizational skills
• Typing speed 20+ WPM
• Basic MS Office and Windows knowledge
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service orientation
• Ability to multitask and work in a fast-paced environment

Preferred

• 1+ year experience in customer service or related fields

Conditions of Employment

• Authorization to work in the country
• Willingness to undergo background/security checks and drug screening

Benefits & Incentives

• Paid Time Off and Holidays
• Contests with cash and prizes
• Health, Dental, Vision after 30-90 days
• Retirement, Disability, Life Insurance
• Career growth and internal promotions
• Paid training and a supportive environment

Physical & Legal Conditions

This role is largely sedentary, requiring computer and phone use. Reasonable accommodations are available for qualified applicants with disabilities. MCI promotes diversity and prohibits discrimination based on protected characteristics.