Insurance Customer Service Representative

Freddie Crenshaw State Farm; Illinois; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Freddie Crenshaw State Farm in Illinois is seeking a Customer Service Representative to ensure every caller has a positive experience when contacting our agency.

You will respond to inquiries, maintain accurate records, assist with quotes, policy updates and payments, and help schedule appointments while delivering friendly, detail-oriented service grounded in insurance product knowledge.

Qualifications

• Knowledge of insurance products.
• Excellent customer service skills.
• Highly organized with strong time management.
• Friendly and detail-oriented.

Responsibilities

• Answer customer questions via phone, email, and in-person
• Assist clients with new quotes, updating policies, payments, and other services
• Schedule appointments and maintain calendar
• Maintain detailed records of client interactions
• Review audits and/or policies
• Collaborate with colleagues to provide comprehensive customer service
• Spanish speaking preferred

Skills

Insurance products knowledge

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Description

Benefits/Perks

• Competitive Pay


• Professional Development


• Job Stability in a growing industry

Job Description

We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each customer has a positive experience when reaching out to our agency. You will respond promptly to inquiries, maintain accurate records, and generally provide excellent customer service. The ideal candidate is detail-oriented, friendly, and familiar with insurance products.

Responsibilities

• Answer customer questions via phone, email, and in-person


• Assist clients with new quotes, updating policies, payments, and other services


• Schedule appointments and maintain calendar


• Maintain detailed records of client interactions


• Review audits and/or policies


• Collaborate with colleagues to provide comprehensive customer service


• Spanish speaking preferred

Qualifications

• Knowledge of insurance products


• High school diploma/GED required, Bachelor’s degree preferred


• Excellent customer service skills


• Highly organized with strong time management skills


• Familiarity with Microsoft Office and other software applications