Insurance Customer Service Representative

ZAN MCBRIDE - State Farm Agency; Fayetteville (GA); Sur place; USD 40 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan

Résumé du poste

Gobravvo in Fayetteville, GA is seeking an Insurance Customer Service Representative to support clients, answer policy questions, process changes, and assist with claims and billing. This full-time role emphasizes building relationships and delivering accurate information to help clients choose the right coverage.

Ideal candidates bring strong communication, a customer-focused mindset, and the ability to work independently or with a team.

Qualifications

• Experience in customer service or sales preferred.
• Strong verbal and written communication skills.
• Ability to listen, assess needs, and educate clients on coverage options.
• Detail-oriented with accuracy in policy changes and billing.

Responsabilités

• Act as primary contact for clients regarding insurance policies and needs.
• Assist with policy changes, claims, and billing inquiries.
• Provide accurate, friendly information about products and services.
• Document interactions in agency systems and collaborate with staff.

Connaissances

Customer service

Communication

Sales

Interpersonal skills

Description du poste

The Insurance Customer Service Representative plays a vital role in supporting clients and enhancing their experience with insurance services. As an integral member of a well-established agency team, this full-time position is focused on building strong relationships with customers, providing accurate information, and offering solutions that best fit their insurance needs. Insurance Customer Service Representatives are the front line in delivering prompt, reliable, and friendly service, responding to inquiries, and ensuring ongoing satisfaction with insurance products and services. Working as an Insurance Customer Service Representative provides the opportunity to develop valuable skills in both customer service and the insurance industry. This role is ideal for individuals who thrive in a dynamic, team-oriented environment, possess a natural talent for communication, and enjoy helping others find the right solutions. The Insurance Customer Service Representative position offers a pathway to personal and professional growth within the agency, while contributing to a positive workplace culture built on trust, reliability, and customer care. Located in Fayetteville, GA, this agency offers a welcoming environment where the contributions of each team member are recognized and valued. Employees benefit from being part of a supportive organization that encourages development and advancement. The Insurance Customer Service Representative serves as a key point of contact for customers, handling a variety of tasks related to policy information, claims, and billing, while also educating clients about available insurance options. This position is essential in creating long-term customer loyalty and upholding the agency’s reputation for excellence.

Insurance Customer Service Representative - Summary

• Act as a primary contact for clients regarding their insurance policies and needs.
• Assist in maintaining and growing customer relationships for the agency.
• Deliver prompt, accurate information about insurance products and services.
• Support the agency’s mission to provide outstanding customer care and service.

Duties & Responsibilities

• Establish and maintain positive relationships with customers by responding to inquiries and following up as needed.
• Provide accurate, friendly, and prompt customer service across a range of insurance topics, including policy availability, eligibility, coverage, policy changes, transfers, claims, and billing.
• Use a needs-based approach to review customer accounts, identifying appropriate insurance options and educating clients on their choices.
• Facilitate policy changes, process claims, and clarify billing details to ensure a seamless client experience.
• Accurately document customer interactions and transactions in accordance with agency procedures.
• Work collaboratively with agency staff to achieve customer satisfaction and loyalty goals.
• Proactively identify opportunities to enhance services and support agency growth initiatives.
• Comply with all regulatory and agency requirements, including timely completion of licensing and training programs.

Salary & Benefits

• Competitive base salary with commission and bonus opportunities.
• PTO including vacation and personal/sick days to support work-life balance.
• Access to health benefits and a retirement plan after one year of employment.
• Opportunities for on-the-job learning and skill development.
• Potential for advancement within the agency, based on performance and growth.

Qualifications & Requirements

• Previous experience in customer service and/or sales roles preferred (such as inside or outside sales, retail sales, or telemarketing).
• Excellent verbal, written, and listening communication skills.
• Strong self-motivation, attention to detail, and proactive problem-solving abilities.
• Ability to work effectively both independently and within a team environment.
• Capable of assessing customer needs and conducting effective interviews.
• Demonstrated ability to relate to a diverse range of customers.
• Willingness and ability to obtain Property & Casualty insurance license.
• Willingness and ability to obtain Life and Health insurance license.

Ideal Candidate Snapshot

• Thrives in a customer-focused setting and enjoys helping people find solutions.
• Communicates clearly and confidently with clients and colleagues.
• Demonstrates initiative, reliability, and a positive attitude.
• Embraces opportunities for continuous learning and professional growth.
• Values teamwork and contributes to a collaborative work environment.

Other Relevant Information

• This position is with an independent contractor agent, not directly with the parent insurance company.
• Employment with the agency requires successful completion of all applicable licensing and training.
• Employees of the agency are not employees of the parent company.
• Fayetteville, GA offers a welcoming community atmosphere and a supportive professional environment for individuals seeking to build their career in customer service and insurance.
• All qualified applicants are encouraged to apply and will receive consideration without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.