Insurance Customer Service Representative

The Juris Agency; Centennial (CO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Mentorship with Established Agent

Licensing Assistance

Monthly Employee Appreciation Lunch

Ongoing Training Seminars

Bonus Opportunities

Professional Work Environment

Paid Holidays

Team Meetings

Long-Term Career Growth

Job summary

The Country Financial - Angela Bergquist Office in Centennial, Colorado seeks an Insurance Customer Service Representative to join a collaborative team. The role focuses on delivering outstanding customer experiences, answering inquiries, and guiding clients through policy options with professionalism.

Base salary starts at $40,000–$50,000 depending on experience. A licensing track is provided with support to obtain a Property and Casualty license within the first 90 days.

Qualifications

• Candidate must be willing to obtain a Property and Casualty License within the first 90 days of hire.
• A passion for delivering exceptional customer service.
• Strong communication and organizational skills.
• A strong work ethic and attention to detail.
• A problem-solver who enjoys helping people find solutions.

Responsibilities

• Respond to client inquiries via phone, email, text, or in person with timely and accurate resolutions.
• Identify client needs and provide solutions or elevate to the appropriate department.
• Stay up to date on company processes, products, and services to offer relevant information.
• Handle customer concerns with professionalism and empathy, turning challenges into positive experiences.
• Work closely with team members to ensure a seamless customer experience.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem-solving

License readiness

Job description

Job Description

The Country Financial - Angela Bergquist Office is a high-achieving, community-focused insurance agency backed by COUNTRY Financial, a financially secure company established in 1925. With over 20 years of experience, our mission is to provide education, value, and exceptional customer service to ensure financial security for our clients.

We are a tight-knit team operating in Centennial, Colorado, fostering an environment where collaboration, learning, and motivation drive our success. Weekly team meetings keep our culture energetic and positive, and we celebrate achievements through team lunches, recognition programs, and company events. Our agency is highly decorated, with accolades including MDRT Qualifier, Market 2 Record Breaker, Agent of the Year, and multiple All-American and All-Star qualifications.

We are looking for an Insurance Customer Service Representative who thrives in a team-oriented environment.

Annual base salary starting at $40,000-$50,000 based on experience. If you are passionate about helping people, problem-solving, and delivering outstanding customer experiences,

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Mentorship with Established Agent
• Licensing Assistance
• Monthly Employee Appreciation Lunch
• Ongoing Training Seminars
• Bonus Opportunities
• Professional Work Environment
• Paid Holidays
• Team Meetings
• Long-Term Career Growth

Responsibilities

• Respond to client inquiries via phone, email, text, or in person with timely and accurate resolutions
• Identify client needs and provide solutions or elevate to the appropriate department
• Stay up to date on company processes, products, and services to offer relevant information
• Handle customer concerns with professionalism and empathy, turning challenges into positive experiences
• Work closely with team members to ensure a seamless customer experience

Requirements

• Candidate must be willing to obtain a Property and Casualty License within the first 90 days of hire.
• A passion for delivering exceptional customer service
• Strong communication and organizational skills
• A strong work ethic and attention to detail
• A problem-solver who enjoys helping people find solutions