Insurance Customer Service Rep

The Juris Agency; Warrenton (OR); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Monthly Health Stipend

Production-based bonuses

Paid time off

Paid Holidays

Professional Development

Mentorship

Job summary

COUNTRY Financial is seeking an Insurance Customer Service Rep in Warrenton, OR to accurately process policies and deliver exceptional client service. You will work with our team to handle inquiries, support quoting activities, and assist with daily administrative tasks.

The role emphasizes independent work, problem-solving, and building lasting client relationships within a supportive, mentorship-driven environment. A license is required and bonuses are production-based.

Qualifications

• Active Property & Casualty insurance license required.
• Prior insurance experience preferred.
• Customer service experience required.
• Strong critical thinking and problem-solving abilities.
• Excellent conflict resolution skills.
• Ability to work independently with minimal supervision.
• Professional communication and interpersonal skills.

Responsibilities

• Answer incoming client phone calls professionally.
• Process insurance data accurately and efficiently.
• Assist team members with daily administrative tasks.
• Provide backup support for customer service activities.
• Assist associates with quoting and policy support.
• Identify cross-sell and upsell opportunities during client interactions.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Independent work

Job description

Job Description

Kathleen Bauer COUNTRY Financial has proudly served the community since 1990, building a reputation for caring service, integrity, and lasting client relationships. Our agency knows that insurance is about more than policies. It's about taking care of people when they need us most. We operate with a no-drama, team-first culture where employees are trusted to work independently, take ownership of their responsibilities, and continually grow both personally and professionally. We value accountability and a willingness to learn, and we provide the support, flexibility, and mentorship needed to help every team member succeed. We offer a professional, supportive environment where hard work is recognized, and employees are encouraged to continue learning and developing their careers.

We are seeking an experienced Insurance Customer Service Rep to support our growing agency by accurately processing policies, providing client service, and providing administrative support. This role is ideal for someone who enjoys solving problems and takes pride in delivering exceptional service behind the scenes. You'll work closely with our team by processing insurance information, assisting with service requests, supporting quoting activities, and identifying opportunities to better serve our clients.

• Base salary based on experience
• Monthly health stipend
• Production-based bonuses
• Paid time off (PTO) & paid holidays

If you're an experienced insurance professional who enjoys working independently, solving problems, and making a positive impact for clients every day,

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Bonus Opportunities
• Paid Holidays
• Professional Development
• Mentorship
• Professional Work Environment
• Monthly Health Stipend

Responsibilities

• Answer incoming client phone calls professionally
• Process insurance data accurately and efficiently
• Assist team members with daily administrative tasks
• Provide backup support for customer service activities
• Assist associates with quoting and policy support
• Identify cross-sell and upsell opportunities during client interactions

Requirements

• Active Property & Casualty insurance license required
• Prior insurance experience preferred
• Customer service experience
• Strong critical thinking and problem-solving abilities
• Excellent conflict resolution skills
• Ability to work independently with minimal supervision
• Professional communication and interpersonal skills