Customer Service Representative - State Farm Agent Team Member

Demetrike Wells-O'Brien - State Farm Agent; Ann Arbor (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Demetrike Wells-O'Brien - State Farm Agent in Ann Arbor, Michigan is looking for a Customer Service Representative to deliver exceptional customer experiences. The ideal candidate will possess strong communication skills and a detail-oriented approach while supporting customers with their insurance needs.

This role offers opportunities for internal growth and development. Benefits include hiring bonuses, health insurance, and a flexible schedule.

Qualifications

• Excellent communication skills with a focus on customer satisfaction.
• Ability to manage multiple tasks efficiently.
• Experience in customer service is an advantage.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About our agency

We’re an award-winning State Farm agency (opened 2023) built around strong customer care, high performance, and a supportive team culture. We’re also committed to making a meaningful local impact through community involvement and partnerships, including organisations such as the Jim Toy Community Center, Safe House Ann Arbor, Gift of Life Michigan, and the Ann Arbor Symphony Orchestra.

Our environment is positive, productive, high‑energy, and rewarding. People here work hard, support each other, and celebrate wins together.

Role description

As a Customer Service Representative – State Farm Agent Team Member with Demetrike Wells‑O’Brien – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.