Customer Service Representative

The Juris Agency; West Grand Place (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Paid Continuing Education

Bonus Opportunities

Paid Gym Memberships

Pet friendly office

Lounge Area & Entertainment area

Free Coffee

Job summary

Will Medley Farmers Insurance in Springfield, IL is seeking a friendly Customer Service Representative to greet clients, answer questions about coverage and billing, and help them navigate policies. You will build genuine connections with our community in a role focused on service and problem solving.

The position emphasizes accurate record-keeping, collaboration with sales, and maintaining a high standard of professional integrity in a friendly, supportive office environment.

Qualifications

• Active Illinois Property and Casualty license is required
• Experience in a customer-facing role, ideally in an office setting
• Excellent verbal communication with patience and clarity

Responsibilities

• Serve as the primary contact for policyholders, answering questions about coverage and billing
• Process routine policy changes and endorsements accurately
• Assist with processing payments and explaining policy documents
• Maintain organized records of client interactions in the agency management system
• Collaborate with the sales team to ensure high-quality service and coverage options
• Handle sensitive information with discretion and integrity

Skills

Customer service

Verbal communication

Office software

Patience and clarity

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Job Description

At Will Medley Farmers Insurance, we believe that insurance is more than just a piece of paper; it is a promise of protection for the families and businesses in our community here in Springfield. We are looking for a friendly, approachable Customer Service Representative to join our local office. You will be the welcoming voice that greets our clients, helping them navigate their policies and providing peace of mind when they need it most. We pride ourselves on creating an environment where our team members feel supported, valued, and encouraged to grow. In this role, you won't just be processing paperwork; you will be building genuine connections with the people we serve. We want someone who truly cares about making a difference and who enjoys the satisfaction of solving problems for others. If you value a workplace defined by kindness, mutual respect, and a shared mission to serve our neighbors, we invite you to grow your career with us. We are eager to welcome a new member to our team who shares our passion for helping people protect what matters most to them.

Benefits

• Flexible Schedule
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Paid Continuing Education
• Bonus Opportunities
• Paid Gym Memberships
• Pet friendly office
• Lounge Area & Entertainment area
• Free Coffee

Responsibilities

• Serve as the primary point of contact for our policyholders by answering questions regarding their coverage and billing.
• Process routine policy changes and endorsements accurately to ensure our clients remain properly protected.
• Assist with the processing of incoming payments and explanation of policy documents.
• Maintain organized and detailed records of all client interactions within our agency management system.
• Collaborate with the sales team to ensure existing clients are receiving the best possible service and coverage options.
• Handle sensitive information with total discretion and maintain a high standard of professional integrity.

Requirements

• Active Illinois Property and Casualty insurance license.
• Experience in a customer-facing role, ideally within an office setting.
• Strong command of Microsoft Office Suite and basic office technology.
• Excellent verbal communication skills with a focus on patience and clarity.
• High school diploma or equivalent.
• Previous experience working in an insurance agency setting is a plus.
• Spanish speakers are a big plus