Insurance Customer Service Rep - Growth & Claims Support

Teamburgessinsurance; Kannapolis (NC); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Competitive salary

Job summary

Mary-Beth Burgess State Farm is seeking a Customer Service Representative to join their agency team in the Kannapolis/Charlotte area. This full-time position focuses on delivering excellent customer service, handling policy inquiries, and coordinating with agency staff to support community needs.

The role offers hourly pay between $21.00 and $25.00, with opportunities for training, development, and performance-based bonuses.

Qualifications

• Previous customer service experience preferred.
• Detail-oriented and able to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Job description

Mary-Beth Burgess State Farm is seeking a Customer Service Representative to join their agency team in the Kannapolis/Charlotte area. This full-time position focuses on delivering excellent customer service, handling policy inquiries, and coordinating with agency staff to support community needs.

The role offers hourly pay between $21.00 and $25.00, with opportunities for training, development, and performance-based bonuses.