Customer Service Representative - State Farm Agent Team Member

Teamburgessinsurance; Kannapolis (NC); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Competitive salary

Job summary

Mary-Beth Burgess State Farm is seeking a Customer Service Representative to join their agency team in the Kannapolis/Charlotte area. This full-time position focuses on delivering excellent customer service, handling policy inquiries, and coordinating with agency staff to support community needs.

The role offers hourly pay between $21.00 and $25.00, with opportunities for training, development, and performance-based bonuses.

Qualifications

• Previous customer service experience preferred.
• Detail-oriented and able to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mary Beth Burgess State Farm

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mary-Beth Burgess - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

We have 2 locations: 1460 Dale Earnhardt Blvd, Kannapolis, NC 28083; 8829 Arbor Creek Dr, Charlotte, NC 28269.

Compensation $21.00 - $25.00 per hour

Benefits

• Training & development
• Bonus based on performance
• Competitive salary

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.