Customer Service Representative - State Farm Agent Team Member

Mary-Beth Burgess - State Farm Agent; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Competitive salary

Job summary

Mary-Beth Burgess - State Farm Agent is seeking a Customer Service Representative to deliver exemplary service to clients and support the growth of the agency in North Carolina. You will handle inquiries, explain policies, and coordinate with team members to meet community needs.

Ideal candidates are customer-focused, empathetic, and looking for growth opportunities within the agency, with a willingness to assist in sales-driven initiatives.

Qualifications

• Strong communication and interpersonal skills are required.
• Must be detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Job description

Benefits

• Training & development
• Bonus based on performance
• Competitive salary

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Mary-Beth Burgess - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Locations

• 1460 Dale Earnhardt Blvd, Kannapolis, NC 28083
• 8829 Arbor Creek Dr, Charlotte, NC 28269