Insurance Customer Service Associate - Training Provided

Farmers Alliance Mutual Insurance C; McPherson (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers Alliance Mutual Insurance C in McPherson, KS seeks a Full Time Customer Service Associate to support routine service delivery by processing transactions and responding to inquiries. You will interact with customers and agents via phone, email, chat, and other channels, maintaining data accuracy and escalating complex issues as needed.

Training is provided; growth in the insurance field is encouraged.

Qualifications

• Detail-oriented with accuracy
• Basic customer service and communication skills
• Ability to follow processes and procedures
• Willingness to learn systems and product knowledge
• Ability to manage tasks in a structured environment
• High school diploma or GED required

Responsibilities

• Respond to basic customer and agent inquiries through phone, email, chat, and other channels using established procedures
• Maintain data accuracy across systems and documentation
• Escalate complex or unusual issues appropriately
• Follow standard processes, policies, and service expectations

Skills

Attention to detail

Customer service

Following processes

Willingness to learn

Structured task management

Education

High school diploma or GED

Job description

Farmers Alliance Mutual Insurance C in McPherson, KS seeks a Full Time Customer Service Associate to support routine service delivery by processing transactions and responding to inquiries. You will interact with customers and agents via phone, email, chat, and other channels, maintaining data accuracy and escalating complex issues as needed.

Training is provided; growth in the insurance field is encouraged.