Insurance CSR — Growth, Training, and Benefits

Marclion McMikle - State Farm Agent; Bloomfield (CT); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Signing bonus

Training

Development

401(k) matching

Bonus based on performance

Job summary

McMikle Insurance Agency, a State Farm independent contractor, is seeking a Customer Service Representative to create exceptional experiences for customers. This role focuses on building relationships, answering inquiries, and coordinating with the agent team to support community members.

You will maintain accurate customer records, identify needs, and offer additional coverage when appropriate, with paid training materials and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Spanish speaking preferred

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Pivot from service to sales by offering additional coverage/products when appropriate

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Spanish language

Job description

McMikle Insurance Agency, a State Farm independent contractor, is seeking a Customer Service Representative to create exceptional experiences for customers. This role focuses on building relationships, answering inquiries, and coordinating with the agent team to support community members.

You will maintain accurate customer records, identify needs, and offer additional coverage when appropriate, with paid training materials and opportunities for advancement.