Customer Service Representative

Farmers Alliance Mutual Insurance C; McPherson (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers Alliance Mutual Insurance C in McPherson, KS seeks a Full Time Customer Service Associate to support routine service delivery by processing transactions and responding to inquiries. You will interact with customers and agents via phone, email, chat, and other channels, maintaining data accuracy and escalating complex issues as needed.

Training is provided; growth in the insurance field is encouraged.

Qualifications

• Detail-oriented with accuracy
• Basic customer service and communication skills
• Ability to follow processes and procedures
• Willingness to learn systems and product knowledge
• Ability to manage tasks in a structured environment
• High school diploma or GED required

Responsibilities

• Respond to basic customer and agent inquiries through phone, email, chat, and other channels using established procedures
• Maintain data accuracy across systems and documentation
• Escalate complex or unusual issues appropriately
• Follow standard processes, policies, and service expectations

Skills

Attention to detail

Customer service

Following processes

Willingness to learn

Structured task management

Education

High school diploma or GED

Job description

Job Details

Job Location: McPherson Office - McPherson, KS 67460

Position Type: Full Time

Job Category: Customer Service

Summary

Supports routine service delivery by processing routine transactions and responding to basic customer, agent, and internal inquiries. This role is ideal for someone who enjoys interacting with people, communicates clearly, and is eager to build strong customer service skills in the insurance industry.

Essential Duties & Responsibilities

• Respond to basic customer and agent inquiries through phone, email, chat, and other channels using established procedures
• Maintain data accuracy across systems and documentation
• Escalate complex or unusual issues appropriately
• Follow standard processes, policies, and service expectations

Qualifications

Required Skills and Abilities

• Strong attention to detail and accuracy
• Basic customer service and communication skills
• Ability to follow processes and procedures
• Willingness to learn systems and product knowledge
• Ability to manage tasks in a structured environment

Education and/or Experience

• High school diploma or GED required
• No prior experience required - just a strong desire to learn and grow
• We provide the training; you bring the curiosity, energy, and commitment to great service

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands and fingers to operate a computer keyboard, mouse, and telephone keypad, reach with hands and arms, and talk or hear. The employee frequently is required to sit and stoop, kneel, or crouch. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.