Insurance Customer Experience Specialist

Indiana Farm Bureau Insurance; Vincennes (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Benefits eligibility within 30 days of

Contests and incentives

Job summary

Indiana Farm Bureau Insurance in Vincennes, IN is seeking a Full-Time, on-site Customer Service Associate to help members with discounts, billing, claims, and policy questions. The role emphasizes clear communication, problem solving, and accurate processing of payments and changes.

You will handle calls, set appointments, cross-sell discounts, and provide required documents. A license within a year is expected or the ability to obtain it; a high school diploma is required.

Qualifications

• 3 years of customer service experience; insurance experience preferred.
• Property & Casualty insurance license required or must obtain within a year.
• Proficient with Android and Apple phones; able to guide customers through technology.

Responsibilities

• Discuss discounts with customers and explain programs.
• Resolve issues about discounts or programs.
• Set appointments and reach out to customers.
• Cross-sell discounts related to Multi-Line discounts.
• Handle calls and answer questions; collect payments; process policy changes.
• Set up bill accounts and handle simple billing requests.
• Submit claims paperwork as requested by claims reps.
• Provide proof of insurance documents when requested.
• Assist with INFB Health Plans as needed.

Skills

Customer service

Communication

Billing support

Insurance knowledge

License within 1 year

Education

High School diploma or GED

Tools

Android & iPhone

Job description

Indiana Farm Bureau Insurance in Vincennes, IN is seeking a Full-Time, on-site Customer Service Associate to help members with discounts, billing, claims, and policy questions. The role emphasizes clear communication, problem solving, and accurate processing of payments and changes.

You will handle calls, set appointments, cross-sell discounts, and provide required documents. A license within a year is expected or the ability to obtain it; a high school diploma is required.