Insurance & Billing Customer Experience Specialist

Indiana Farm Bureau Insurance; Indiana; On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Fulltime Monday–Friday schedule

Potential annual bonus up to 20%

Job summary

Indiana Farm Bureau Insurance in Petersburg, IN is seeking a full-time Customer Service Associate to assist customers with discount programs, billing changes, and policy information.

You will handle calls, set appointments, collect payments, and support claims documentation while learning Farm Bureau discounts and related services. Strong communication and device proficiency are required for daily interactions.

Qualifications

• 3 years of customer service experience, insurance experience preferred.
• Strong communication with a variety of audiences.
• Proficiency with Android and Apple devices.

Responsibilities

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School Diploma

Tools

Android/iOS devices

Job description

Indiana Farm Bureau Insurance in Petersburg, IN is seeking a full-time Customer Service Associate to assist customers with discount programs, billing changes, and policy information.

You will handle calls, set appointments, collect payments, and support claims documentation while learning Farm Bureau discounts and related services. Strong communication and device proficiency are required for daily interactions.