Customer Experience Associate - Linton

Indiana Farm Bureau Insurance; Linton, Bloomfield, Sullivan (IN, IN, IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Contests and incentives

Benefits eligibility within 30 days

Job summary

Indiana Farm Bureau Insurance is seeking a customer-focused professional to support discount programs and billing processes in a full-time role at our Linton, IN office. You will engage with customers, set appointments, and assist with policy changes and claims paperwork while promoting Farm Bureau discounts and health plan options.

The candidate should have a high school diploma, 3 years of customer service experience (insurance preferred), and be able to obtain a Property & Casualty license

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience; insurance experience preferred.
• Property & Casualty license required or must obtain within 1 year.
• Knowledge of Farm Bureau discounts and programs or ability to learn quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Attention to detail and accuracy.
• Professional interaction with internal and external clients.
• Proficiency with Android and Apple phones.
• Supportive of work/life balance and team environment.
• Full-time, Monday–Friday schedule.

Responsibilities

• Discuss discounts with customers and explain programs.
• Resolve issues about discounts or programs.
• Reach out to customers and set appointments.
• Cross-sell to customers regarding Multi-Line discounts.
• Handle incoming calls and answer questions.
• Collect payments and process policy changes.
• Set up bill accounts and handle simple billing requests.
• Submit claims paperwork when requested by claims reps.
• Provide proof of insurance documents to clients.
• Assist with INFB Health Plans when needed.
• Perform additional duties as assigned by management.

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Teamwork

Patience

Education

High school diploma or GED

Tools

Android

iPhone

Job description

9682 W State Road 54
Linton, IN 474415211, USA

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty insurance license required or must be able to obtain this license within a year.
• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to interact professionally with our internal and external clients.
• Proficient in using Android and Apple phones.
• Ability to have patience and understanding in guiding customers through technology.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer
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