Insurance Customer Experience Associate – Mon–Fri, Onsite

Indiana Farm Bureau Insurance; Columbus (IN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid vacation/sick leave

401(k) with match

Contests and incentives

Benefits eligibility within 30 days of

Job summary

Indiana Farm Bureau Insurance in Columbus, IN is seeking a Customer Experience Associate to engage with customers, discuss discounts, and coordinate billing and policy changes. The role is full-time and on-site, with opportunities to answer questions, process claims paperwork, and support health plan questions as needed.

You will work Monday–Friday with potential for a yearly bonus, and you’ll help customers through technology while maintaining accuracy and patience.

Qualifications

• High school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty license required or must obtain within a year.
• Ability to communicate with a variety of audiences.
• Proficient with Android and iOS devices.

Responsibilities

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Skills

Customer service

Time management

Problem solving

Communication skills

Detail oriented

Education

High School Diploma or GED

Tools

Android

iOS

Job description

Indiana Farm Bureau Insurance in Columbus, IN is seeking a Customer Experience Associate to engage with customers, discuss discounts, and coordinate billing and policy changes. The role is full-time and on-site, with opportunities to answer questions, process claims paperwork, and support health plan questions as needed.

You will work Monday–Friday with potential for a yearly bonus, and you’ll help customers through technology while maintaining accuracy and patience.