Life Insurance Support Specialist

Indiana Farm Bureau Insurance; Indianapolis (IN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health, vision, dental benefits

401K and incentive program

Education reimbursement after 1 year

Résumé du poste

Indiana Farm Bureau Insurance in Indianapolis seeks a customer service professional to handle incoming calls with clear, professional communication and deliver exceptional service via verbal and written channels.

You will document interactions, process updates to life insurance policies, manage first notice of loss, and engage in problem resolution. Training will cover products, services, and telephone etiquette to ensure a high-quality customer experience.

Qualifications

• High school diploma or GED equivalent required.
• One year of customer service, call center, or insurance experience.
• Strong verbal, written, and listening communication skills for a customer-focused environment.
• Attention to detail, initiative, and problem-solving abilities.
• Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed.
• Capable of multitasking and prioritizing departmental tasks.
• Ability to maintain professional relationships with internal and external customers for a positive experience.
• Proficient in Microsoft Office and familiar with company processing systems.

Responsabilités

• Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly
• Provide exceptional customer service via verbal and written communication.
• Complete proper documentation on interactions including tasks that have been assigned to colleagues.
• Process changes and updates to existing life insurance policies.
• Receive and process first notice of loss claims and updates.
• Research, analysis, and engage in problem resolution to correct errors or discrepancies.
• Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required.

Connaissances

Verbal communication

Written communication

Listening skills

De-escalation

Multitasking

Formation

High school diploma or GED

1 year customer service/insurance experience

Outils

Microsoft Office

Description du poste

Indiana Farm Bureau Insurance in Indianapolis seeks a customer service professional to handle incoming calls with clear, professional communication and deliver exceptional service via verbal and written channels.

You will document interactions, process updates to life insurance policies, manage first notice of loss, and engage in problem resolution. Training will cover products, services, and telephone etiquette to ensure a high-quality customer experience.