Customer Experience Associate - Vincennes

Indiana Farm Bureau Insurance; Vincennes (IN); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation/sick leave

401(k) with match

Benefits eligibility within 30 days of

Contests and incentives

Descripción de la vacante

Indiana Farm Bureau Insurance in Vincennes, IN is seeking a Full-Time, on-site Customer Service Associate to help members with discounts, billing, claims, and policy questions. The role emphasizes clear communication, problem solving, and accurate processing of payments and changes.

You will handle calls, set appointments, cross-sell discounts, and provide required documents. A license within a year is expected or the ability to obtain it; a high school diploma is required.

Formación

• 3 years of customer service experience; insurance experience preferred.
• Property & Casualty insurance license required or must obtain within a year.
• Proficient with Android and Apple phones; able to guide customers through technology.

Responsabilidades

• Discuss discounts with customers and explain programs.
• Resolve issues about discounts or programs.
• Set appointments and reach out to customers.
• Cross-sell discounts related to Multi-Line discounts.
• Handle calls and answer questions; collect payments; process policy changes.
• Set up bill accounts and handle simple billing requests.
• Submit claims paperwork as requested by claims reps.
• Provide proof of insurance documents when requested.
• Assist with INFB Health Plans as needed.

Conocimientos

Customer service

Communication

Billing support

Insurance knowledge

License within 1 year

Educación

High School diploma or GED

Herramientas

Android & iPhone

Descripción del empleo

Job Category: Individual Contributor

Requisition Number: CUSTO005797

• Posted : October 23, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Responsibilities:

• Works closely with customers and discusses our discounts.
• Resolves issues about any of our discounts or programs.
• Reaches out to customers and sets appointments.
• Cross-sells to our customers with regards to the Multi-Line discount.
• Handles incoming calls and answers any questions.
• Collects payments and makes policy changes.
• Sets up bill accounts and works on other simple billing requests.
• Submits claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• May assist with INFB Health Plans.
• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.
• 3 years of customer service experience, insurance experience preferred.
• Property & Casualty insurance license required or must be able to obtain this license within a year.
• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.
• Ability to interact professionally with our internal and external clients.
• Proficient in using Android and Apple phones.
• Ability to have patience and understanding in guiding customers through technology.
• An organization that values work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Fulltime with a Monday - Friday schedule
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment
• Negotiable pay based on level of experience
• Collaborate in a team environment

#FO

Required

High School or better.

Equal Opportunity Employer
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