Insurance Customer Care & Billing Specialist

Indiana Farm Bureau Insurance; Linton, Bloomfield, Sullivan (IN, IN, IN); Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation/sick leave

401(k) with match

Contests and incentives

Benefits eligibility within 30 days

Descripción de la vacante

Indiana Farm Bureau Insurance is seeking a customer-focused professional to support discount programs and billing processes in a full-time role at our Linton, IN office. You will engage with customers, set appointments, and assist with policy changes and claims paperwork while promoting Farm Bureau discounts and health plan options.

The candidate should have a high school diploma, 3 years of customer service experience (insurance preferred), and be able to obtain a Property & Casualty license

Formación

• High school diploma or GED equivalent.
• 3 years of customer service experience; insurance experience preferred.
• Property & Casualty license required or must obtain within 1 year.
• Knowledge of Farm Bureau discounts and programs or ability to learn quickly.
• Ability to communicate with a variety of audiences.
• Strong time management and problem-solving skills.
• Attention to detail and accuracy.
• Professional interaction with internal and external clients.
• Proficiency with Android and Apple phones.
• Supportive of work/life balance and team environment.
• Full-time, Monday–Friday schedule.

Responsabilidades

• Discuss discounts with customers and explain programs.
• Resolve issues about discounts or programs.
• Reach out to customers and set appointments.
• Cross-sell to customers regarding Multi-Line discounts.
• Handle incoming calls and answer questions.
• Collect payments and process policy changes.
• Set up bill accounts and handle simple billing requests.
• Submit claims paperwork when requested by claims reps.
• Provide proof of insurance documents to clients.
• Assist with INFB Health Plans when needed.
• Perform additional duties as assigned by management.

Conocimientos

Customer service

Communication

Time management

Problem solving

Attention to detail

Teamwork

Patience

Educación

High school diploma or GED

Herramientas

Android

iPhone

Descripción del empleo

Indiana Farm Bureau Insurance is seeking a customer-focused professional to support discount programs and billing processes in a full-time role at our Linton, IN office. You will engage with customers, set appointments, and assist with policy changes and claims paperwork while promoting Farm Bureau discounts and health plan options.

The candidate should have a high school diploma, 3 years of customer service experience (insurance preferred), and be able to obtain a Property & Casualty license