Insurance Customer Experience Specialist

Timforbes; Altoona (IA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Profit sharing

401(k)

Job summary

Tim Forbes State Farm is seeking a Customer Service Representative to deliver exceptional service and support to our community. You will answer inquiries, assist with policy changes, and coordinate with the agency team to ensure accurate and timely responses.

The ideal candidate communicates clearly, stays organized, and places the customer first, helping policyholders navigate their coverage and claims while contributing to the agency’s growth and reliability.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer Service

Job description

Tim Forbes State Farm is seeking a Customer Service Representative to deliver exceptional service and support to our community. You will answer inquiries, assist with policy changes, and coordinate with the agency team to ensure accurate and timely responses.

The ideal candidate communicates clearly, stays organized, and places the customer first, helping policyholders navigate their coverage and claims while contributing to the agency’s growth and reliability.