Insurance Customer Experience Specialist

Jim Goldsworthy - State Farm Agent; Whitesboro (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jim Goldsworthy - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance business. You will respond to inquiries, provide policy information, and coordinate with team members to meet community needs.

The role emphasizes accuracy, empathy, and a customer-first mindset, with opportunities for advancement in a close-knit, long-standing agency that values relationships and consistent performance.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Jim Goldsworthy - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance business. You will respond to inquiries, provide policy information, and coordinate with team members to meet community needs.

The role emphasizes accuracy, empathy, and a customer-first mindset, with opportunities for advancement in a close-knit, long-standing agency that values relationships and consistent performance.