Insurance Customer Care Specialist

State Farm; Irving (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

License Reimbursement

401(k)

Bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm agent Roy Moreno is seeking a Customer Service Representative to deliver exceptional experiences and support the growth of the agency. You will assist with policy inquiries, changes, and claims while coordinating with the team to meet community needs.

This role emphasizes attention to detail, empathy, and a customer-first approach. Internal growth opportunities may arise for driven, sales-minded candidates.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Customer service experience

Job description

State Farm agent Roy Moreno is seeking a Customer Service Representative to deliver exceptional experiences and support the growth of the agency. You will assist with policy inquiries, changes, and claims while coordinating with the team to meet community needs.

This role emphasizes attention to detail, empathy, and a customer-first approach. Internal growth opportunities may arise for driven, sales-minded candidates.