Customer Service Representative - State Farm Agent Team Member

Timforbes; Altoona (IA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Profit sharing

401(k)

Job summary

Tim Forbes State Farm is seeking a Customer Service Representative to deliver exceptional service and support to our community. You will answer inquiries, assist with policy changes, and coordinate with the agency team to ensure accurate and timely responses.

The ideal candidate communicates clearly, stays organized, and places the customer first, helping policyholders navigate their coverage and claims while contributing to the agency’s growth and reliability.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer Service

Job description

Benefits

• 401(k) matching
• Paid time off
• Profit sharing
• 401(k)

Role Description

As a Customer Service Representative with Tim Forbes State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.