Insurance Customer Care Specialist – Inbound Calls

SmartRecruiters, Inc.; Virginia Beach (VA); On-site; USD 31,000 - 42,000; Full time

Job summary

Mindlance is seeking a customer service professional to join our team delivering support on insurance benefits and provider contracts. You will handle routine inquiries by phone and email, document outcomes, and ensure timely responses.

Under supervision, you will analyze issues, access information via computer systems, and coordinate with internal teams to meet client needs while maintaining accurate records and positive customer relations.

Qualifications

• Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or equivalent background.

Responsibilities

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure requests are handled appropriately and timely.

Skills

Recent call center experience

Education

High School diploma or GED

Job description

Mindlance is seeking a customer service professional to join our team delivering support on insurance benefits and provider contracts. You will handle routine inquiries by phone and email, document outcomes, and ensure timely responses.

Under supervision, you will analyze issues, access information via computer systems, and coordinate with internal teams to meet client needs while maintaining accurate records and positive customer relations.