Customer Service Specialist

Mindlance; Savannah (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting firm in Savannah is seeking a skilled customer support representative to assist with inquiries related to insurance benefits and claims. In this role, you will handle customer questions via phone and email, document interactions accurately, and maintain positive relationships with clients. The ideal candidate should enjoy problem-solving and have a keen understanding of customer service dynamics. This position offers the opportunity to contribute to a supportive team environment.

Responsibilities

• Respond to customer questions regarding insurance benefits and claims.
• Operate a PC to document information and activities.
• Develop positive customer relations and coordinate requests.
• Research and analyze data for operational challenges.
• Make follow-up calls to address customer questions.

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Additional Information

Thanks & Regards’

Nitisha Prasad | Team Recruitment | Mindlance, Inc. | W : 732 228 8640

All your information will be kept confidential according to EEO guidelines.