Remote Customer Care Associate I

The Elevance Health Companies, Inc.; Indianapolis (IN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) + match

Paid Time Off

Bonus programs

Job summary

Elevance Health is seeking a Customer Care Representative I (US) to work virtually with occasional in-person training sessions. The role emphasizes flexibility, autonomy, and a strong focus on customer satisfaction. You will handle inquiries, document interactions, and coordinate with internal teams to resolve issues.

A HS diploma or equivalent and strong communication skills are required; growth opportunities exist within the Fortune 25 health company.

Qualifications

• Requires a HS diploma or equivalent and experience in an automated customer service environment; or an equivalent background.

Responsibilities

• Responds to customer questions about benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Documents inquiry outcomes in the database and maintains accurate records.
• Develops and maintains positive customer relations and coordinates with internal teams.
• Uses digital tools to enhance productivity and resolve issues efficiently.

Skills

Communication

Problem solving

Facilitation

Analytical skills

Education

HS diploma or equivalent

Job description

Elevance Health is seeking a Customer Care Representative I (US) to work virtually with occasional in-person training sessions. The role emphasizes flexibility, autonomy, and a strong focus on customer satisfaction. You will handle inquiries, document interactions, and coordinate with internal teams to resolve issues.

A HS diploma or equivalent and strong communication skills are required; growth opportunities exist within the Fortune 25 health company.