Insurance Customer Care Specialist | Growth & Training

Troy Hooper State Farm; Cypress (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Troy Hooper State Farm is seeking a Customer Service Representative to join its Houston area team. You will handle customer inquiries, process policy changes, and coordinate with team members to deliver outstanding service to the community. Strong communication and multitasking are essential, with Spanish bilingual skills preferred.

This role offers a competitive salary, paid time off, and opportunities for advancement within a supportive agency environment in Texas.

Qualifications

• Clear communication and interpersonal skills
• Attention to detail and ability to multitask
• Prior customer service experience preferred
• Bilingual Spanish preferred

Responsibilities

• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates
• Process insurance claims and follow up with customers
• Maintain accurate records of customer interactions

Skills

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Customer service experience

Bilingual Spanish (preferred)

Job description

Troy Hooper State Farm is seeking a Customer Service Representative to join its Houston area team. You will handle customer inquiries, process policy changes, and coordinate with team members to deliver outstanding service to the community. Strong communication and multitasking are essential, with Spanish bilingual skills preferred.

This role offers a competitive salary, paid time off, and opportunities for advancement within a supportive agency environment in Texas.