Customer Service Representative - State Farm Agent Team Member

Troy Hooper - State Farm Agent; Cypress (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Troy Hooper - State Farm Agent in Cypress, TX is seeking a Customer Service Representative Team Member to deliver outstanding service and support to policyholders.

You will answer inquiries, help with policy changes, process claims, and maintain accurate records, while collaborating with the agency team to meet community needs.

Qualifications

• Excellent communication and interpersonal abilities.
• Attention to detail and ability to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred for broader client support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Customer service experience

Bilingual Spanish

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Troy Hooper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.