Customer Service Representative - State Farm Agent Team Member

Troy Hooper State Farm; Cypress (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Troy Hooper State Farm is seeking a Customer Service Representative to join its Houston area team. You will handle customer inquiries, process policy changes, and coordinate with team members to deliver outstanding service to the community. Strong communication and multitasking are essential, with Spanish bilingual skills preferred.

This role offers a competitive salary, paid time off, and opportunities for advancement within a supportive agency environment in Texas.

Qualifications

• Clear communication and interpersonal skills
• Attention to detail and ability to multitask
• Prior customer service experience preferred
• Bilingual Spanish preferred

Responsibilities

• Answer customer inquiries and provide policy information
• Assist customers with policy changes and updates
• Process insurance claims and follow up with customers
• Maintain accurate records of customer interactions

Skills

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Customer service experience

Bilingual Spanish (preferred)

Job description

About Our Agency

I opened my agency in 2020 after serving in the military and then transitioning into sales, experiences that shaped my leadership style and strong work ethic. I was born and raised in Houston and am a proud Texas A&M supporter. Outside of work, I enjoy traveling, especially taking cruises, and my kids are now in college. Our team includes six members, and we’ve built an environment that values accountability, connection, and enjoying the journey together.

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Troy Hooper - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation $35,000.00 - $48,000.00 per year