Customer Experience Specialist - Insurance

The Bermudez Agency; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

The Bermudez Agency is seeking a Customer Service Representative to join our State Farm Agent team in Houston, TX. This full-time role focuses on delivering exceptional service, handling policy information, and supporting community residents with insurance needs.

You will coordinate with other team members, process inquiries and policy changes, and maintain accurate interaction records while building trust and growth opportunities within the local market.

Qualifications

• Communication and interpersonal skills are essential for handling customer inquiries and policy information.
• Detail-oriented and able to multitask to maintain accurate records and process updates.
• Previous customer service experience is preferred to support client needs effectively.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

The Bermudez Agency is seeking a Customer Service Representative to join our State Farm Agent team in Houston, TX. This full-time role focuses on delivering exceptional service, handling policy information, and supporting community residents with insurance needs.

You will coordinate with other team members, process inquiries and policy changes, and maintain accurate interaction records while building trust and growth opportunities within the local market.